CALD Assist - Overcoming language barriers in healthcare
CALD Assist is a free app downloadable from Apple App store and Google play Store, which can assist clinicians communicate with people with limited English proficiency. Developed by Western Health in partnership with CSIRO, CALD Assist does not replace professional interpreters, but can assist overcome basic language barriers when interpreters are not available.
The app features:
- more than 200 commonly used phrases in low risk/basic care areas, professionally interpreted into ten languages, plus English
- language groupings into seven health areas: COVID-19; dietetics; occupational therapy; physiotherapy; podiatry; speech therapy and nursing
- translated phrases supported by images, video and audio recordings
Evaluations of CALD Assist published in peer-reviewed journals have demonstrated improved patient and provider experience, as well as improved provider and patient satisfaction.
The app has been successfully piloted in three NSW Local Health Districts and is recommended for use within NSW Health low risk communication inpatient settings. It is not recommended for use in Emergency departments or in areas where there is currently no specific translated health content including maternity, oral health, paediatrics and mental health.
For more information about this app visit to Victoria Western Health or CSIRO
Please contact us on SESLHD-CALDAssist@health.nsw.gov.au
CALD Assist Supporting Resources
- CALD Assist Presentation template
- Investigating the use of translation apps and websites in health care settings
CALD Assist Promotional Video
Download App
